Here at St Joseph's, we strive to work together with parents to ensure our children have a safe and happy time at school. This relationship with the community is based on mutual respect and a willingness to listen to each other. With this in mind, should you ever feel the need to make a complaint, you should follow the complaints procedure below.
Most complaints can be easily resolved and should be, in the first instance, referred to your child's class teacher. This is an informal stage and in all instances should be the first stage of any complaint.
There are two complaints procedures which apply at St Josephs’. In many respects they are similar but they are used in different circumstances. Below you will find a brief description of both procedures but in the event you feel you need to make a complaint, and to ensure your complaint is handled swiftly and correctly, please refer to the full complaints procedure at the bottom of the page.
The two procedures are:
Complaints about Curriculum
Section 409 of the Education Act 1996 provides that a local education authority shall, with the approval of the Secretary of State, make arrangements for the consideration of any complaint in respect of the curriculum.
This procedure has three possible stages, which must begin with the informal stage:
Informal: most concerns are easily resolved informally by discussion with your child's class teacher at the school; more difficult or complex concerns may take more than one discussion or be dealt with by a senior member of staff.
Formal complaint to the governing body: If, after careful attempts, a resolution is not achieved, a formal complaint can be made to the Governing Body.
Formal complaint to the local authority: If either party believes that the Governing Body has not dealt with the complaint properly or that the outcome is unreasonable, it can be referred to a Local Authority Adjudication Panel.
If your complaint is linked to SEND provision, then please see the section 'Arrangements for SEND complaints' within the SEND Policy which can be found via the following link.
All other complaints
Section 29 of the Education act 2002 provides that the governing body of a maintained school must establish a procedure for handling all other complaints with which they are required to deal.
The procedure has four possible stages; formal and informal and all complaints must begin with the informal stage: